THE VITAL FACETS OF GREAT CUSTOMER SERVICE - FOR FACE TO FACE AND ONLINE ENVIRONMENTS

Event description

As we continue to change the way we work, relax, shop, travel, and entertain ourselves, the importance of delivering thoughtful and professional customer service is more important than ever. How do you deliver great service to your customers? Why is it so important? What are your options and tools? What are your service environments - F2F, online etc.? What do your customers want and need from you?

This half day program will cover the essentials of customer service in today’s everchanging times. Practical exercises, group activities and tailored planning for your own areas of interest will be built into the session. The additional opportunities to assess situations and learn with and from your peers will also add this entertaining and informative program.

Your trainer
As part of our ongoing business development training program, Blue Mountains City Council is proud to present Amanda Phillips of APA Training and Development. Amanda has over 20 years of experience in designing and delivering innovative training in various sectors, partnering with business owners to increase organisational effectiveness and performance.